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When a customer reports a new employee, or changes made to an existing employee’s information hasn’t appeared in the Global Address List (GAL) in Outlook, in almost all cases this is because that person’s local (cached) copy of the GAL has not yet been pushed the new/updated information.Updates are pushed out to local copies of the GAL daily. Outlook begins the process of connecting to the Address Book and downloading all the changes since it was last updated, and applying them to the local copy of the GAL.The Global Address Book (GAL) is a directory of available contact information for California State University, Sacramento faculty, staff and students.It can be accessed when using a CSUS email (@csus.ed) account with Outlook or when logged in to the Outlook Web App.However these updates can be delayed by heavy network traffic, or other network issues. Verify the “Download changes since last Send/Receive” is checked, and Full Details is the option selected, and also that the item displayed in the Choose address book: dialogue box is \Global Address List. The following image represents the progression window which displays during this progress. When the Outlook Send/Receive Progress window closes the process to update the GAL is complete. The customer should now search the GAL for the information they reported was missing. If the new employee, or updated information is still not found in the GAL, assign the Footprints incident ticket you created for the incident to the Technical Operations team.It can take up to 72 hours for new records and updates to existing records in AD/Exchange to propagate out to all local copies of the GAL. It addresses business continuity, emergency preparedness, DR, productivity, and employee reachability.Closely integrated with Microsoft Exchange Server and Outlook, the blog will be of interest to IT administrators, architects and managers with hundreds or thousands of smartphones.

This document seeks to address and clarify the small misunderstanding surrounding the GAL (Global Address List) and the OAB (Offline Address Book).

So I am unable to use the old GUI of Exchange 2007.

To solve this issue, you need to do the following steps.

Outlook 2011 for Mac does not use Exchange Cached mode and directly connects to the Global Address Book.

In other words, your PC or device does not store any GAL information locally.

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